Questions about your box?

Order status, a damaged item, a shipping question -- whatever it is, tell us below or email us directly.

Support desk

A real person replies within one business day

Email us directly: support@mysteryboxco.shop; Placeholder address for this environment -- swap for the live support inbox before launch.
Response time: One business day, every day we're open

What we guarantee

A real mix of overstock, closeout, or shelf-pull merchandise matching your tier's estimated retail range
Items appropriate for the condition listed on your tier (new, open-box, or inspected, as noted)

Looking for something else? Check the FAQ or the Shipping & Returns page.